FAQs

Does my password need to be a set format, e.g. 1 capital, special character etc.?
Yes, when you create a new password you must ensure that it contains: 8 characters  at least 1 number at least 1 letter  at least 1 special character -...
Wed, 22 Sep, 2021 at 8:22 AM
How long is my initial login email valid for?
The first email you receive from Radar Healthcare will be your activation email. This allows you to verify your account and confirm that the email address c...
Tue, 14 Sep, 2021 at 9:46 AM
Does Radar Healthcare have a ‘time out’ period, if someone leaves it unused for a period of time?
Yes, if you are inactive for 20 minutes, Radar Healthcare will present a “time out” warning message counting down from 120 seconds. If you want to ...
Tue, 14 Sep, 2021 at 9:47 AM
What browsers are supported?
Radar Healthcare is accessed using an internet browser.  We support the latest versions of the following browsers: Google Chrome (Recommended bro...
Mon, 9 Aug, 2021 at 9:49 AM
How do I see my employees listed with their current compliance status?
From your dashboard you will be able to see any of your staff with compliance requirements Pending or Overdue by clicking on the "Workforce Tasks"...
Mon, 9 Aug, 2021 at 9:04 AM
How do I look at the detail and the updates to an event I have reported?
You can only view the detail of an event that you have reported if you have the permissions set for your role to do so.  If you cannot see the opt...
Mon, 9 Aug, 2021 at 9:50 AM
How do I close an Event Task / mark an Event Task as complete?
To close an Event Task, either click into the task from your dashboard (if the task is assigned to you) or navigate to the associated Event and select Event...
Mon, 9 Aug, 2021 at 10:01 AM
Why can’t I mark an event as completed?
To mark an event as complete, select the "Complete" option at the top of the event page.  If you are unable to mark an event as completed, ple...
Tue, 14 Sep, 2021 at 9:47 AM
Why can’t I find an event?
If you have created an event or have previously been able to view an event and that event is now no longer showing in the recorded events, this may be due t...
Tue, 14 Sep, 2021 at 9:48 AM
I need to change a due date on my compliance task as I won’t complete it on time
The ability to change the due date on a compliance task is a specific permission in Radar Healthcare.  If the option shown below is not showing for you when...
Tue, 14 Sep, 2021 at 9:48 AM