If a staff member has forgotten their user account password for their Live Radar Healthcare account, they can request their own password reset email from the Radar Healthcare login page...


...however you can also help them with one of the following two options:



Send a Password Reset Email

Administrators can send a password reset email to a user by following the actions below.



  1. From the Administration dashboard, select Users
  2. You will be presented with the staff User List. Search for the user you wish to reset the password for and click on the user to view their details.
     
  3. Click on the three dot menu icon on the top right hand side of the page, and select Reset password (you will only see this option if the user has been activated previously. If the user has never logged in then this option will show as Activate Account).



Manually Set a User's Password

Administrators can create a password on behalf of users, for example if the email address used is not a real email address OR if a password needs to be reset for your Staging account which does not send emails.


Someone with relevant permissions can login to Radar and complete the following steps:

 


  1. From the Administration dashboard, select Users
  2. Search and click on the user's name
  3. Click on the three dot menu icon on the top right hand side of the page, and select Set password.
  4. Enter the new password for the user and click Save. The password you create needs to meet the following criteria for security:
    - be at least 8 characters long
    - include a special character or symbol e.g. !*%
    - include a number
    - include a capital letter

  5. Securely advise the staff member of their Radar Healthcare user password. 

    When the user first logs in using the created password they will be advised the temporary password has expired and prompted to set their own password for security.